Refund Policy

At Black Dog Rare Books, we strive to ensure that all our customers are satisfied with their purchases. If you are not completely happy with your order, please review our refund and return policy below.

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1. Returns & Eligibility

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We accept returns under the following conditions:

• The item must be returned within [X days] of delivery.

• The item must be in the same condition as received, with no additional damage or alterations.

• Sealed or special edition items must remain unopened to be eligible for a return.

• A return request must be submitted before returning the item.

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2. How to Request a Return

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To initiate a return, please follow these steps:

1. Contact us at [your email address] with your order details and reason for the return.

2. If the return is approved, we will provide instructions on how to return the item.

3. Ship the item back to us using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to an error on our part.

 

3. Refund Process

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Once we receive the returned item and verify its condition, we will process your refund:

• Refunds will be issued to the original payment method within [X business days].

• Shipping costs are non-refundable unless the return is due to an error on our part.

• If the item is returned damaged or altered, we may offer a partial refund or deny the refund request.

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4. Damaged or Incorrect Items

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If you receive an item that is incorrect or damaged in transit:

• Contact us within 5 of delivery with photos of the item and packaging.

• We will issue a partial or full refund, including return shipping costs.